Did the AI fail?
Keep your project. Open Activity to check the last result and send its request number to support. Check the current state before repeating an image generation.
HERE TO HELP
Need help with your game?
Tell our team what happened. Our support contact is:
[email protected]In your email, describe what you tried and the error you saw. Include the request number if it is available in Activity.
Want to continue with Starter?
Early plan activation is handled by support. Contact the team to confirm pricing and availability. Asking for help does not start a charge.
Support reference
Fliper
Does support receive error alerts?
Technical AI failures notify the team. Repeated alerts for the same account are grouped in 15-minute intervals. You can also contact us by email.
The recorded cost was zero. Was it free?
A recorded zero does not guarantee there was no cost. When provider metering is missing, Activity shows an unknown cost. The team can check the request record.
Do Studio and Pixel share accounts?
Their accounts and credits are separate. Tell us which product you were using so we can locate the right account.